csf.davidparmenter.comCritical Success Factors | My vision is to change how leading organizations, around the world, measu

re and manage performance ‑ by 2030 Home Services Key Performance Indicators (KPIs) Critical Success Factors (CSFs) Management & Leadership Innovation Finance Team Best Practice Fast Annual Planning Quarterly Rolling Forecasting (QRF) Time Management Shop Back to davidparmenter.com Speaker Request Keynote Address Speaker Past Speaking Engagements Testimonials Enquiry Speaker Fee David’s CV Toolkits and Working Guides Toolkits & E-Templates Toolkit Package Deals Mini toolkits (article+E-Templates) Mini-Toolkit Deals Database of Measures and Associated Success Factors 3rd Edition David’s Books The Financial Controller and CFO’s Toolkit (3rd Edition) KPI Book (4th Edition) KPIs for Government and Non Profit Agencies The Leading-Edge Manager’s Guide to Success Book Owner’s PDF Toolkit David’s Top Ten Books Articles on ascertaining your organisation’s critical success factors Implementing ‘winning’ KPIs in a Small-to-Medium Enterprise Finding your organisation’s operational critical success factors Book Templates Book Owner’s PDF Toolkit Key Performance Indicators (4th Ed) Book Templates Key Performance Indicators for Government and Non Profit Agencies Book Templates The Financial Controller and CFO’s toolkit (3rd Ed) Book Templates The Leading-Edge Manager’s Guide to Success Book Templates Workshops & Webcasts KPI / Critical Success Factors in-house workshop Workshops that David can deliver via webinar Keynote Addresses that David can deliver Extract of David Presenting Register for a GoToMeeting with David Enquiry Becoming an Accredited Coach Workshop Templates (For Sale) Workshop Instructor Toolkits One-to-one coaching with David Search Home Services Key Performance Indicators (KPIs) Critical Success Factors (CSFs) Management & Leadership Innovation Finance Team Best Practice Fast Annual Planning Quarterly Rolling Forecasting (QRF) Time Management Shop Back to davidparmenter.com Speaker Request Keynote Address Speaker Past Speaking Engagements Testimonials Enquiry Speaker Fee David’s CV Toolkits and Working Guides Toolkits & E-Templates Toolkit Package Deals Mini toolkits (article+E-Templates) Mini-Toolkit Deals Database of Measures and Associated Success Factors 3rd Edition David’s Books The Financial Controller and CFO’s Toolkit (3rd Edition) KPI Book (4th Edition) KPIs for Government and Non Profit Agencies The Leading-Edge Manager’s Guide to Success Book Owner’s PDF Toolkit David’s Top Ten Books Articles on ascertaining your organisation’s critical success factors Implementing ‘winning’ KPIs in a Small-to-Medium Enterprise Finding your organisation’s operational critical success factors Book Templates Book Owner’s PDF Toolkit Key Performance Indicators (4th Ed) Book Templates Key Performance Indicators for Government and Non Profit Agencies Book Templates The Financial Controller and CFO’s toolkit (3rd Ed) Book Templates The Leading-Edge Manager’s Guide to Success Book Templates Workshops & Webcasts KPI / Critical Success Factors in-house workshop Workshops that David can deliver via webinar Keynote Addresses that David can deliver Extract of David Presenting Register for a GoToMeeting with David Enquiry Becoming an Accredited Coach Workshop Templates (For Sale) Workshop Instructor Toolkits One-to-one coaching with David Search Your organisation’s critical success factors – the hidden goldmine David Parmenter 2024-01-25T19:44:26+00:00 Do you know your organisation’s critical success factors? I was first introduced to critical success factors by the talented people who wrote the KPI manual for AusIndustry (an Australian government department). They defined critical success factors as:The list of issues or aspects of organizational performance that determine ongoing health, vitality, and well-bein g.”1 Critical success factors are about what the staff inside the organization can do and should do every day. Stephen Covey talked in First Things First 2 about putting the rocks” in first every day, before we work with the pebbles and the sand. We can liken the operational CSFs to the rocks that staff need to focus on every day. They should be the driving force behind prioritization throughout the organization. They are very directional to operational staff who are focused on current demand, current production, and current delivery of products and services. An organisation not knowing it’s critical success factors (CSFs) is like going to soccer’s World Cup without a goalkeeper or, at best, an incompetent one. The term critical success factors does not appear to be addressed by some of the leading writers of the past 30 years. Peter Drucker, Jim Collins, Gary Hamel, Tom Peters, Robert Kaplan, and David Norton all appear to ignore the existence of critical success factors. Yet, in my mind, this is a missing link in management theory, for CSFs may be the El Dorado of management. The six benefits of understanding your organisation’s CSFs Knowing, communicating and measuring progress in an organisation’s CSFs is the El Dorado of management, the ‘Holy Grail’. There are some profound benefits of knowing your CSFs including: Critical success factors are the source of all meaningful performance measures and will lead to the discovery of an organisation’s ‘winning KPIs.’ Performance measures that do not relate to your CSFs, or impact them cannot , by definition be important and thus can often be eliminated. It will help to create alignment between teams in an organization. The staff know what should be done as a priority and thus their daily actions are now aligned and better linked to the organisation’s strategies. Staff meetings, reports and tasks will be challenged for their validity. All activities without a direct link to the critical success factors will be seen as non-critical. Over time, meetings and reports that occurred because we did it last week/month will disappear. Report layout will be more concise as many extraneous issues will be removed. The CEO’s linkage to the workforce will be a daily activity through phone calls and walkabouts amongst front line staff. Key learning points What are critical success factors (CSFs)? Why Critical Success Factors Are So Important? Your organisation’s critical success factors – the missing link in performance management Distinguishing Between CSFs and External Outcomes The six common misunderstandings regarding critical success factors Selling a CSF project (the starting block to a KPI project) 3 ways KPIs can transform your business 7 myths why KPIs do not work Starting a CSF & KPI project The three-stage process to ascertain your organisation’s CSFs and find the right KPIs 15 steps to a CSF & KPI project 4 tasks to ascertaining your organisation’s critical success factors (CSFs) 5 steps for teams to ascertain relevant measures from the organisation’s critical success factor Getting help with your CSF & KPI project A 5 webinar series to ascertain your critical success factors and KPIs Finding the CSFs through a ‘sphere of influence’ mapping process How to word your organisation’s success factors appropriately KPI database of 400 metrics The end goal is to have the CSFs on every wall in every office (extract from the CSFs toolkit ) David Parmenter can help interested parties through the following: David Parmenter’s CSF Toolkit with E-Templates If you want to access the latest thoughts of David Parmenter, buy his CSF toolkit which is constantly updated and comprehensive (100 page) guide with accompanying electronic templates to get your implementation started. On time of acquisition David Parmenter reviews and updates the CSF tookit, print and binds it. After signing it it is posted to the purchaser. E-Templates From David Parmenter’s Best Selling KPI Book You can purchase all the electronic versions of the KPI book templates . Once the paypal notification has been received the templates are emailed with 48 hours.. David Parmenter’s Performance Measures Database (known as a KPI database) The database , developed...